Novianti, Ai Heni. “Pengaruh E-Service Quality, Reputation, E-Trust, E-Satisfaction Terhadap E-Customer Loyalty”. Jurnal ISIP: Jurnal Ilmu Sosial dan Ilmu Politik 20, no. 2 (January 30, 2024). Accessed August 18, 2025. https://jisip.jurnaliisipjakarta.id/index.php/jisip/article/view/91.